Expertise:
Hospitality Management, Hospitality Sales and Marketing, Human Resource Management, Service Operations, Tourism Management, Sharing Economy, Social Media and OnlineProf. Kwok’s research interests include hospitality trends, social media, information technology, and service operations. His research work often appears in high-impact journals in the field, and he serves on the editorial boards of the Journal of Hospitality and Tourism Research, Cornell Hospitality Quarterly, and Journal of Hospitality and Tourism Insights.
Since 2010, he has received approximately $110,000 in internal and external grant funds to support his scholarly work. He has presented more than 50 authored/co-authored papers in conferences and conducted over 10 invited presentations on pedagogical strategies, dinner etiquette, and research methods. He was the recipient of The W. Bradford Wiley Memorial Best Research Paper of the Year Award at the International Council on Hotel, Restaurant and Institutional Education in 2017 and several best papers awards in conferences.
Selected Publications:
- “Buyer-seller similarity: Does it lead to a successful transaction of peer-to-peer room-sharing services?” International Journal of Contemporary Hospitality Management, 2018
- “Are buyer-seller similarities helpful in making sales on room-sharing services?” net, March 12, 2018
- “Welcoming Gen Z into the Workplace,” Multibriefs.com, Sept. 18, 2018
- “Restaurant Predictions: More positive for quick service restaurants than the casual dining chains?” LinchiKwok.net, July 12, 2018
- “Thematic framework of online reviews: A systematic analysis of contemporary literature on seven major hospitality and tourism journals,” International Journal of Contemporary Hospitality Management, 2017
- “Monetizing managerial responses on TripAdvisor: Performance implications across hotel classes,”Cornell Hospitality Quarterly, 2017
- “Green attributes of restaurants: What really matters to consumers?” International Journal of Hospitality Management, 2016
Interviews:
- “More hotels are checking out of the Bible business,” Los Angeles Times, 4, 2016
- “Guests at some Marriott hotels can stream Netflix, Hulu and Pandora,” Los Angeles Times, 8, 2015
- “Be Wary of Awesome and Scathing Online Reviews,” NBC News, April 7, 2014
- “In a Race to Out-Rave, 5-Star Web Reviews Go for $5,” New York Times, 21, 2011
Education:
M.S., restaurant, hotel and institutional management
Ph.D., hospitality administration, Texas Tech University
M.B.A., Syracuse University
Languages:
English, Cantonese, and Mandarin Chinese